The Tennessee Center for Performance Excellence (TNCPE) recently named Erwin, Tenn. Utilities Authority winner of its 2020 Achievement Award, the second highest-level of achievement recognized by the organization.
Huntsville Utilities was also recognized as one of only six organizations selected as 2020 Commitment Award recipients.
TNCPE supports economic development in the state of Tennessee by providing in-depth, low-cost assessments of regional organizations using the Baldrige Excellence Framework, including the Criteria for Performance Excellence.
“TNCPE’s mission is to strengthen the economic and organizational health of states, communities, and organizations, and one of the ways we do that is through the Awards Program,” said TNCPE President, Tamera Fields Parsons. “Both Erwin Utilities Authority and the City of Huntsville Utilities are recognized this year because they decided they want to be the best they can be for their customers, their workforce, and for all their stakeholders. They have a strong commitment to improvement and have chosen TNCPE and the Baldrige framework as their path to excellence, and they have the processes and results to demonstrate their success. I am proud to be associated with both of these fine organizations.”
In order to win one of TNCPE’s distinguished designations, organizations must meet exacting criteria reflecting the TNCPE’s core values of continuous improvement, creating value for customers, fiscal sustainability and fact-based management.
Erwin Utilities Authority was recognized with the Achievement Award by demonstrating, through their commitment and practice of performance improvement principles outlined in the Baldrige Framework for Excellence, fact-based evaluation and improvement, as well as exhibiting good performance levels in organizational results. Erwin General Manager Lee Brown, who recently retired as a TNCPE board member shares, “Mike Browder of Bristol, Tenn. ES first told me about BTES’ involvement with TNCPE and their performance excellence journey. In April 2013, we participated in a TNCPE Sharing Day at BTES. We learned about the Baldrige criteria and how BTES had used this to guide performance improvement within their organization. From that day of sharing, we began our performance excellence journey. TNCPE and the Baldrige criteria is not “just one more thing to do” or the latest fad, it is a systematic approach that can transform the way your organization operates.”
Huntsville Utilities recognition with the Commitment Award demonstrates serious commitment and implementation of performance improvement principles outlined in the Baldrige Framework for Excellence.
Both local power companies will receive their awards on March 25, 2021 as part of the virtual 2020 TNCPE Excellence Conference.