Registration is now open for TVPPA’s Utility Customer Experience Conference (UCX), taking place November 13-15 at Dollywood’s HeartSong Lodge & Resort.
UCX is dedicated to enhancing customer satisfaction and engagement. Our event experience encourages you to dive into the latest trends in customer service and communications strategies and contact center best practices. It’s perfect for those who love to connect and collaborate, offering plenty of opportunities to network, participate in interactive sessions, and engage in conversations that lead to real solutions.
On Wednesday, November 13, attendees will have the option of participating in one of two roundtable discussions:
- Elevating Customer Service with Text, Email, and Chat Integration
- Social Media 101 – Building Customer Connections Online
Sessions will kick off on Thursday, November 14 with Keynote Speaker Will Bowen, who will deliver his world-renowned presentation, Profiting From A Complaint Free Workplace. Additional learning opportunities during the conference include:
- Social Media: The Next Level;
- Leveraging Profiles for Better Communication Inside and Out;
- Power Prompts: How to Be Smart About Artificial Intelligence Tools;
- How to Lead a Positive Culture;
- Measuring Customer Satisfaction;
- Navigating High Bill Conversations;
- and more.
To get full agenda details and register for our UCX Conference, click here.